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Circyl Enhances Customer Experience for Contract Flooring Firm

Circyl Enhances Customer Experience for Contract Flooring Firm

Despite the challenging economic times, Circyl has secured a significant new business contract with one of the UK’s largest contract flooring businesses. 

Bromsgrove-based, Falcon Contract Flooring has built a strong reputation throughout its 35-year history for delivering high-quality results across a range of European projects, whilst working alongside some of the biggest names in the hospitality sector. 

Looking to solidify its position as an innovative industry leader, the company is keen to hit the ground running post-lockdown; streamlining the entire customer journey by moving operations to the cloud. 

Initially delivering a bespoke CRM solution for enquiries, pipeline and planning, the new system will move towards being an ‘industry first’, allowing customers to click and choose products and services with fixed prices online, before tracking their delivery every step of the way. 

Jason Betteridge, Managing Director at Circyl, said: “Over the last few months, businesses have had time to reflect on their existing practices and take stock of what is going on around the world. 

“With lockdown measures slowly being lifted, firms like Falcon Contract Flooring, are looking to make a smooth transition back to normality, implementing new systems and technology that will take them to the next level.

“Over the years, Falcon has not been afraid to break the mould and their innovation and investment in R&D has really differentiated themselves from the competition, especially when it comes to improving the whole customer experience.

“We look forward to working alongside the Falcon team, delivering a project that will make the customer journey more efficient, especially as businesses expect to transact together electronically, with quick turnaround times from enquiry to installation.”

Charles Hassall, Managing Director at Falcon Contract Flooring, commented: “In the past eight years we have seen over 675% growth, and when looking to support a global workforce, it’s crucial that we have an eye for detail and enthusiasm for innovation to continue this growth. 

“Given Circyl’s experience, we were confident that working closely with them to identify a digital solution would pay dividends, and it has.  

“When it comes to identifying and implementing a digital strategy, the famous quote ‘if you fail to prepare, then prepare to fail’ rings true, which is why we’re grateful for the support Circyl has shown throughout the journey.”

https://circyl.co.uk

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